The Directors are committed to ensuring that the FCA principle of Treating Customers Fairly (TCF) is applied in all areas of the day to day business activities. In adopting the TCF principle it is recognised that fair treatment of our customers adds value to the service we offer. Our customers can be confident, that treating them fairly is central to our corporate core values.
We aim to treat all of our customers with honesty, openness and transparency. Any conflicts of interest that do arise are managed without prejudice in the interests of our customers and we have well-defined internal policies and procedures that are embedded and supported at all levels across the business. These are reviewed regularly to identify areas of improvement and we will provide our customers with clear information and keep them appropriately informed before, during and after a sale. Where our customers receive advice, we will ensure that it is suitable and that it takes account of their circumstances.
Our principle is to balance the client's needs with that of the firm, to be clear about what services we offer and to be unambiguous about our commission earning, fees and levels of service.
As Independent Financial Planners there is an expectation of first class service from us and that is what we aim to provide. However, sometimes clients may not be happy with a financial product or service. Whilst we hope this may never happen, should it occur, this may be our fault or may simply be because of the nature of the product or service. If there is a problem or if a client is not happy about the service they have received from us then we will try to put things right.
If you don’t understand something or think that there is a problem, you will be encouraged to ask for an explanation. We need to know and understand what the problem is. If we do, we can often resolve matters quickly and easily. But, if you are not happy with the answers we give you may need to make a formal complaint.
We regard a complaint to be any expression of dissatisfaction, whether oral or written, from or on behalf of a client. All complaints are referred to the Compliance Officer at Future Life Wealth Management Limited.
All complaints will be dealt with in line with the regulations and procedures laid down by the Financial Conduct Authority and the Financial Ombudsman Service.
Finalist Yorkshire Women of Achievement in Business 2016
Yorkshire Women of Achievement in Business 2016
Future Life Wealth Management Ltd is authorised and regulated by the Financial Conduct Authority
The Financial Conduct Authority does not regulate taxation & trust advice
We are entered on the The Financial Conduct Register No 509960 at www.fca.org.uk/register
The Financial Ombudsman service can be found at www.financial-ombudsman.org.uk
Registered in England No. 07036892 Reg. Address: Future House, 54 Ravenshorn Way, Renishaw, Sheffield S21 3WY
The guidance and/or advice contained within the website is subject to the UK regulatory regime and is therefore primarily targeted at customers in the UK
“The value of your investment can go down as well as up and you may not get back the full amount invested”